Shipping Policy
We take great care to ensure every order is handled with precision and delivered safely to your door. Below you'll find all the details about our delivery process and timelines.
Delivery Times
- • United Kingdom: 6 – 10 business days
- • United States: 6 – 12 business days
- • Australia: 7 – 14 business days
- • Canada: 7 – 14 business days
- • Europe: 7 – 15 business days
- • Rest of the World: 10 – 15 business days
Please note: processing and delivery times may slightly vary during peak seasons or holidays.
Order Processing & Shipping
All orders are carefully prepared and dispatched from our fulfillment centers within 24–48 hours. We offer secure, tracked delivery worldwide to ensure a smooth and reliable experience. Once shipped, you will receive a confirmation email with your tracking number.
Late or Lost Orders
Please make sure your shipping address is entered correctly at checkout. Orliza Jewelry cannot be held responsible for parcels delivered to incorrect or incomplete addresses provided by the customer. If your package seems delayed, please contact us and we’ll gladly assist you in tracking it down.
Return & Refund Policy
At Orliza Jewelry, we stand behind the quality of our creations. If you’re not fully satisfied with your purchase, you may return or exchange it within 30 days of delivery.
Return Conditions
- • Items must be unused, unworn, and returned in their original packaging (including tags and boxes).
- • Return requests must be made within 30 days of receiving your order.
- • Personalized or final sale items are not eligible for return.
- • We recommend using a tracked return method for your peace of mind.
Refund Options
Free Returns:
Return shipping is completely free. Once your item is received and inspected, you may choose one of the following options:
- Store Credit / Gift Card:
You’ll receive a store credit or gift card equal to the full value of the product — no deductions or fees. Credits never expire and can be used for any future order. - Refund to Original Payment Method:
If you prefer a refund instead of store credit, a $6 processing fee will be deducted. Refunds are issued within 2–7 business days after approval, depending on your payment provider.
Exchange Policy
We’re happy to offer an exchange within 30 days of receiving your item, as long as it remains unworn and in its original packaging. The first exchange is complimentary — any additional exchanges may include standard shipping costs.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect product, please contact us within 30 days at contact@orliza.com and include your order number, a description of the issue, and clear photos. Our team will arrange a replacement or refund immediately.
Additional Costs
Orliza is not responsible for customs duties, import taxes, or additional fees applied by local authorities. These costs, if applicable, are the responsibility of the recipient.
Need Assistance?
If you have any questions about your order, shipping, or returns, our dedicated support team is here to help 🤎
Email: contact@orliza.com
Or fill out our contact form
We respond to all inquiries within 24 hours.