Shipping & Returns

Shipping, Returns & Exchanges

Shipping Policy

At Orliza, we aim to provide a smooth shopping experience for customers worldwide. As we operate via a global dropshipping model, processing and delivery times may vary depending on product type and destination.

Product Type	Processing Time	Estimated Delivery Time
Ready-made Jewelry	2 – 4 Business Days	7 – 14 Business Days
Made-to-order Jewelry	5 – 7 Business Days	10 – 20 Business Days

Note: Delivery times are approximate and depend on destination, customs clearance, and logistics conditions.

A tracking number will be provided once your order ships.

Worldwide shipping is currently free.

Customers are responsible for any customs duties or import taxes imposed by their country.

Cancellation Policy

You may request an order cancellation within 12 hours of placing your order. After this period, your order may already be in production or shipped, and cancellations may not be possible.

Return & Exchange Policy

Your satisfaction is our priority. We accept returns within 30 days of delivery under the following conditions:

Items must be unused and in original condition
Must be returned in original packaging (including gifts)
Not marked as “Final Sale”

Return Shipping: Customers are responsible for return shipping costs and providing tracking information.

Refunds: Approved refunds are issued to the original payment method and may take 2–7 business days. Refunds are calculated according to any promotional discounts applied.

Store Credit & Exchanges: If preferred, store credit can be issued instead of a refund. Exchanges are processed as store credit using a personalized code. All exchanges are final.

Gifted Items: Non-refundable; can only be exchanged for store credit. Gift cards are non-refundable and cannot be canceled.

Promotion Terms & Conditions

Bundles:
- If returned together: full refund or store credit.
- If returned separately: refund/credit based on item value.
Promotional Sets (e.g., Buy 2 Get 1 Free):
- If returned together: full refund or store credit.
- If returned separately: refund/credit proportionate to adjusted value.
Free Mystery Items: Non-returnable.

Start a Return

To initiate a return or exchange, please email us at contact@orliza.com with:

Your Order Number
Item(s) you wish to return or exchange
If exchanging a gift: full name, email, or order details of purchaser

If your request is related to a defective or incorrect product, we will prioritize resolving it promptly.