Frequently asked questions
Is Orliza jewelry water-resistant?
Yes, all our jewelry is water-resistant and safe to wear while showering or washing your hands.
Will it irritate my skin or cause an allergic reaction?
Not at all. Our pieces are hypoallergenic and nickel-free, perfect for sensitive skin.
What materials do you use?
We use high-quality stainless steel, plated with 18K gold, to ensure long-lasting shine and durability.
How long does it take to process and ship my order?
Orders are processed within 2–4 business days. Shipping usually takes 7–15 business days, depending on your location.
Will I get a tracking number?
Absolutely! Once your order ships, you’ll receive an email with a tracking link so you can follow your delivery.
Do you accept returns or exchanges?
Yes. We accept returns within 14 days of delivery, as long as the item is unused and in original condition. A $6 processing fee applies.
Can I cancel my order?
You may cancel your order within the first 12 hours after purchase.
Do you ship internationally?
Yes, we offer worldwide shipping. Available options and rates will be shown at checkout.
How should I care for my jewelry?
Avoid spraying perfume or chemicals directly on your pieces. Store them in a dry place when not in use for best longevity.
Is your jewelry authentic?
Yes. Every piece is crafted with care and quality-checked to reflect the essence of Orliza—jewelry that speaks your soul.